Cross-province travel is inconvenient, with safety concerns surrounding taxis and the high cost of traditional e-hailing services. There has to be a better option for South Africans. Liftsearch is a peer-to-peer travel service in which people use their vehicles to offer lifts to others who are traveling in the same direction. 

For our user research ,liftsearch had already an existing facebook and thus we conducted surveys and user customer feedback to build the best suitable platform. 

The target audience is anyone who is interested in affordable, convenient long distance cross province travel: 

• Regular Commuters

• people who mostly travel during long holidays

• Budget-Conscious Travelers 

As part of our research, i randomly selected 24 members out the lift facebook group, and i structured a survey to understand their pain points and challenges they faces when deciding to travel cross province. 

Some Interview Questions:

1. How often do you travel between cities or towns for personal or professional reasons?

2. What are the main challenges you face when traveling long distances, especially in terms of transportation options?

3. Would you consider using a peer-to-peer travel service where people offer lifts to others traveling in the same direction?

4. What factors would influence your decision to use such a service? (e.g., cost, safety, convenience)

5. What features or benefits would you like to see in a peer-to-peer travel service like Liftsearch?

6. How likely are you to trust strangers offering lifts through a platform like Liftsearch? What would increase your trust?

7. Would you be interested in offering your car as a lift to others if it meant reducing your travel costs? Why or why not? 

Some Interview Answers

Some Survey Answers

I worked on the initial Mobile App design and also the yet to be updated re-design of the Liftsearch App 

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